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Salesforce Solution Architect

Boston, MA · Information Technology
PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA.

Job Description
Solution Architect with experience in SF Health Cloud, Cerner HealtheCRM, and CTI integration in the Healthcare provider space. Looking for individuals who have hands-on-keyboard level skills.

FOCUS AREA (COMPETENCY)
SalesforceCustomer

REQUIRED SKILLS
1. SERVICE CLOUD
2. HEALTH CLOUD
3. INTEGRATIONS
4. USER STORIES
5. PROCESS MAPPING
6. SALESFORCE
7. CERNER
8. GENESYS
9. COMPUTER TELEPHONY
10. CRM EXPERIENCE


PREFERRED SKILLS
AGILE METHODOLOGY
PROJECT MANAGEMENT
SOLUTION ARCHITECTURE
HEALTHCARE PROVIDER KNOWLEDGE


REQUIRED LICENSES & CERTIFICATIONS
SalesForce Certified Service Cloud Consultant
SalesForce Certified Advanced Administrator
Salesforce Health Cloud Super Badge


ROLE DESCRIPTION
PwC is looking to bring aboard a seasoned Salesforce Solution Architect to help with an implementation of Salesforce Health Cloud call center transformation. Primary responsibilities include facilitating current state discovery, documenting user stories, process flows and future state process and solution design. The ideal candidate will have experience the Salesforce platform, integrations, and data migration at the "hands on" keyboard level.

OVERALL EXPERIENCE
Min of 5 years

 
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