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IT Service Management Sr. Analyst

Baltimore, MD · Information Technology

PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA.

Job Description
Support the client in drafting business requirements and translating those to technical requirements across all IT Service Management processes for a ServiceNow re-implementation.

FOCUS AREA (COMPETENCY)
Cloud Computing and Networking
REQUIRED SKILLS
1. ITIL
2. SERVICENOW

ROLE DESCRIPTION
ITIL certification or operational experience of working within the ITIL framework
Experience of Knowledge Management, Data Capture and Visualisation
Experience in creating business requirements and translating those to technical requirements for ServiceNow configurations across all IT Service Management processes
Experience with process design and process re-design techniques for process efficiency and optimization
Experience with IT Asset Management and CMDB implementations
Familiarity with creating taxonomy, service catalog/workflow methodologies
OVERALL EXPERIENCE
Min of 7 years
 

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