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Azure PaaS Application Support Engineer, Tier 3

Tampa, Fl (working remotely) · Information Technology
PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA.

Job Description:
The Level 3 Application Support team member will be part of a group that is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges. The team member is responsible for adherence to Service Level Agreements for Level 3 application support services as defined by the Company US IT Operations.

This individual performs advanced troubleshooting at the application level.
  • Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.
  • The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications.
  • At least 5 years of extensive knowledge and experience in development and/or application based troubleshooting.
  • Demonstrated experience in application support with industry knowledge of ITIL service management principles.
  • Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
  • Demonstrated development or technical application support skill sets with detailed technical experience with industry standard platforms such as Lotus Notes, .NET/IIS, Sharepoint, Java, Documentum, and others.
  • Proven technical capabilities, analytical skills and application knowledge.
  • Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.
  • Ability to manage multiple conflicting deadlines and competing priorities.
  • Ability to build and maintain strong relationships within the team and throughout the firm.
  • Undergraduate Degree (e.g., BS, BA) or 5 years IT experience.
Looking for someone that has both a Microsoft and Linux background. The Linux portion is to support a handful of apps that run primarily on Ubuntu but it will only be 25% of the total support effort.
We need someone who has basic experience:
  • Navigating the file system via command line
  • Interpreting shell scripting (e.g. BASH)
  • Working with config management platforms (Puppet, Chef as plus)
  • Support applications running on nginx, apache, tomcat
  • Ability to develop and support automation tools, scripts and SQL reports
  • Extensive knowledge of Powershell scripting
  • Experience supporting application in an Azure IaaS environment.
  • Azure PaaS experience a plus.
  • Working knowledge of Team Foundation Server or VSTS Release Management Service
  • Ability to develop and support automation tools, scripts and SQL reports
  • Ability to triage and troubleshoot ETL processes
  • Some background with networking, virtual machine platforms (VMWare, ESX), storage and system administration a plus
  • Familiarity with OCR technologies will be a plus
 Skills Required:
  • Microsoft Azure DevOps (CI/CD pipeline knowledge)
  • Microsoft Azure Cloud (PaaS)
  • Azure Portal experience
  • App Services
  • Redis cache
  • App Insights
  • Blob Storage
  • Azure Portal experience
  • RabbitMQ
  • .NET framework code experience (operational understanding)
  • Microsoft SQL (write intermediate queries and understand complex joins)"
Skills Preferred:
  • Kubernetes experience or Azure Kubernetes Services
  • Containerization (e.g. Docker) experience
  • Experience creating Linux shell scripting or Powershell scripting
  • Understanding of Terraform or ARM templates
  • Splunk (write queries and read results)
  • Cyberark (manage servers via RDP session)
  • ITIL framework understanding (or comparable ITSM framework)

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