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Digital Design and Testing Coordinator

Hartford, CT · Information Technology
PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA. Trusted, connected, experienced and fast, PSR Associates delivers the right talent to help leading companies perform at their best!​

Digital Design and Testing Coordinator
Position Description
Our customer is embarking upon a digital transformation to uplift the lives and well-being of citizens, businesses, and employees. Their goal is to improve access to our programs and services, making interaction with government easier. You’ll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the this could be the place for you.
 
Is This You?
Bold Ideas. You have a successful track record of optimizing existing digital products and introducing new capabilities to enhance customer satisfaction and improve the efficiency of our service leaders.
Big Picture Thinking. You are knowledgeable about existing and emerging products to bring together internal processes and externally facing solutions.
Values Complexity. You have experience with simplifying the complexity of the enterprise ecosystem with innovation and automation at scale.
 
About the Role
The Digital Design and Testing Coordinator will work closely with our cross-functional project team focused in building and improving the customers digital government services. The Digital Design Coordinator will support the mission by developing and implementing service design, graphic design, and website design with new and ongoing projects. Furthermore, the Digital Design Coordinator will work with the team to implement user-centric analysis and testing methodologies to improve each digital product.
An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment.
 
Experiences Required for This Role
User Centered Service Design – At least 5 years of experience and use cases with the following:
  • Building and communicating understandings of the users and their behavior
  • Working with a cross-functional team to prioritize work to meet user needs
  • Providing insights on how users interact with the service or product
  • Designing and redesigning services
Website and Graphic Design – At least 5 years of experience and use cases with the following:
  • Designing and developing graphics, user interface, content for website development, social media and print
  • Designing layouts, typography, line composition, color, and other graphic design fundamentals
  • Performs the most complex duties in design and preparation of electronic graphic artwork using various media
  • Working with CMS platforms and HTML, CSS, image optimization
  • Confers with supervisors and others as to most appropriate media and method of design
  • Performs a full range of graphic art activity
  • Design and maintain websites
User Acceptance Testing – At least 3 years of experience and use cases with the following:
  • Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
  • Helping to discover problems while the service is being developed, not once it is live
  • Checking the operating environment to make sure test results are valid
  • Helping increase user and agency confidence in future service or product delivery
  • Helping reduce the risk of reputational damage
  • Recruiting and leading testing groups; running research sessions with users
  • Understanding accessibility issues and engage with team to build with equality
Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:
  • Working with enterprise scale digital platforms and products
  • Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence
Performance in Complex Situations – At least 3 years of experience and user cases with the following:
  • Communication and collaboration with state-wide partners
  • Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
  • Comfort in blazing a path through an ambiguous work environment
  • Judgement fitting to the ever-changing environment
  • Government-specific task management
 
Knowledge, Skills and Ability
Digital Design
  • Experience in designing, managing, and optimizing websites
  • Experience working in content management systems
  • Understanding of image and video optimization for online media
  • Proficiency in Adobe Creative Suite, including Adobe XD, InDesign, Illustrator, and Photoshop
  • Proficiency in HTML, CSS
  • An understanding of social media management and content creation
User Acceptance Testing
  • Knowledge of best practices for user experience research and testing
  • Willingness to participate ethnographic research and interviews
Performance in Complex Situations
  • Ability to distill complex concepts into simple ideas
  • Exceptional verbal and written communication skills
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Comfort in blazing a path through an ambiguous work environment
  • Prioritization, organization, and triage in an independent environment
  • Understanding of the Agile development process
Team Player
  • Supporting teammates’ skills and behaviors development and delivery
  • Communication and collaboration with state-wide partners
  • Creative and analytical thinking with strong problem-solving skills
  • Judgement in dealing effectively and diplomatically with government staff
  • Ability to maintain strict confidentiality
 
Preferred Skills & Qualifications
Other Desirable Skills
  • An associate degree or higher in graphic design, marketing, communications or related field
  • 5 years professional experience in web design, graphic design, marketing or communications
  • A portfolio of work
  • 1 year of user-centered design
  • 1 year of user research and analytics
  • 1 year of customer relationship management platforms such as Salesforce
  • 1 year of web content management platforms such as Sitecore

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