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IT Trainer (Tifton of Jesup, GA)

Tifton, GA · Information Technology
PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA. Trusted, connected, experienced and fast, PSR Associates delivers the right talent to help leading companies perform at their best!

IT Trainer Position Description
Responsibilities:
 
  • Participate in IT Projects to design and develop learning materials
  • Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
  • Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
  • Maintain, coordinate, and communicate training schedules with end users and stakeholders
  • Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
  • Collect and maintain training data to support department key performance indicators
  • Make arrangements for external vendor provided training at Georgia DOT training centers
  • Conduct training courses, customer webinars, on-site customer training, and user group sessions
  • Establish effective relationships throughout the organization, both within IT and across business
  • units/customers/stakeholders to identify/address gaps in user training
  • Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
  • Remain knowledgeable about department IT applications and business strategies as related to training materials and courses
  • Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
  • Provide user training support with IT product launches and go-lives
  • Travel to business locations (within State of Georgia) to conduct training
  • Ability to maintain professionalism and order within the classroom to complete course objectives
  • Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
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